Thank you Claudia for your help.
When I burned my cheek, neck and right breast with hot tea last Thursday, and after cooling with lukewarm water, the fire felt like it was still there. I got the tip to call you. I did that immediately and the result was amazing. The burn-through then disappeared and the redness of my skin also disappeared. When touched the skin felt it still sensitive but the pain was and stayed away.
I was happy with the tip and help I received from you and will definitely recommend others to your help / website.